Elgin homeowners tend to ask direct questions, so here are direct answers. We work on residential garage doors - springs, openers, tracks, panels, cables, rollers - not commercial overhead doors, and not gates. We service the area out to about a dozen miles from Elgin, covering towns like Huntley, Algonquin, Geneva, and Batavia, but we're not a citywide chain with multiple branches; we're one crew working out of one location on Airlite St.
On pricing, we're not going to quote a number here that doesn't match your specific door, spring size, or opener model. Torsion spring sizing depends on door weight and height, and that varies a lot across a service area with housing built across five decades. What we can tell you is that we look at the actual door before we quote a repair, not a phone estimate based on guesswork.
If you're deciding between repair and replacement, the honest factor is usually age and rust, not just what broke. A 15-year-old opener with a snapped spring is worth fixing. A door with a rusted-through bottom panel and an opener from the same era might not be, and we'll tell you that instead of just fixing what you called about.